Terms and Conditions
A. Order Details
You will be given a copy of your order details along with your accomplished Order Form.
B. Order Changes
Crafted-To-Order LUCCE Pieces: Changes can only be accommodated three (3) days after order payment. Beyond three (3) days, the order is final and any changes will incur additional fees and will affect completion timeline. Center stone change does not apply.
On-Hand Pieces: Changes can be accommodated within three (3) days after order payment or reservation, subject to approval but will incur fees.
Custom Non-LUCCE Designs: The client will receive a 3D CAD Model of their custom design for approval. Upon client approval of the 3D CAD Model, the order is final and any changes after this stage will incur additional fees and will affect completion timeline.
Center Stone Change: Order change does not include changing of the center stone unless the chosen center stone is unavailable (see Section D). Should the client insist on changing the center stone, fees will apply.
Only upgrades in center stone specifications will be accommodated. Requests for downgrades may be considered at the Company’s discretion; however, no price reduction or adjustment shall be applied, and the original quoted price shall remain in effect.
C. Order Cancellations, Refunds, and Payment Changes
There will be no refunds once payment is settled. If the client still wishes to cancel an order, the payment or downpayment shall be forfeited and LUCCE shall hold on to the ordered piece.
All payments that have been settled through a certain method cannot be changed later on (eg. straight credit card payment cannot be changed to an installment payment later on).
D. Stone Replacements for Crafted-To-Order Rings
Since the diamonds we use for crafted-to-order pieces are part of an international inventory, the stones can be quickly sold and the update in the system may take time. In the event that the stone you selected is not available anymore (eg. sold to another country), LUCCE will replace it with the best available option subject to your approval. For LUMIÉRE™ natural diamond orders, you may need to select a new natural diamond again.
E. Resizing
Resizing of Crafted-To-Order rings will have a minimal fee. The first resizing of purchased On-Hand or Ready-To-Ship Engagement Rings are complimentary, but succeeding resizing procedures will already have a minimal fee. Excess metal, if any, is used as soldering metal and for repolishing.
F. Delivery and Pick-up
Delivery of your package within Metro Manila (Grab / In-house), nationwide (LBC) , or internationally (Fedex/UPS) has a minimal fee. For international deliveries, all custom duties and taxes imposed by the country of destination shall be shouldered by the customer. LUCCE will not be held liable for any delays caused by unforeseen events or internal delays by third party shipping agencies or any customs clearance procedures.
G. Pick Up
You may also choose to pick-up your package in the showroom where you purchased your LUCCE piece. You will receive an email once your package is ready for pick-up. Pick-ups are strictly by appointment only in order for LUCCE to give the best experience to you.
H. Valid ID & Authorized Representative
Clients must present one (1) valid government-issued ID upon pick-up or prior to delivery. The name must match our records. Failure to provide a valid ID may delay release.
If claiming through an authorized representative, the client on record must provide written or email authorization, along with a copy of their valid ID and the representative’s ID. The authorized representative must also present their own valid government-issued ID upon pick-up. Incomplete authorization may delay release.
H. Storage Fee Policy
Unclaimed orders with pending balances will incur a PHP 3,000 storage fee per month, starting one (1) month after notification that the order is ready for pick-up or shipping. Fully paid orders may be held in storage for a maximum of six (6) months from the completion date. After this period, the order must be collected, or PHP 3,000 storage fee will apply per month of storage.
I. Store Credit
In the event that the client made an overpayment (eg. client paid for shipping but later on changed to pick-up; client paid for engraving but later on instructed to not engrave, client paid for 18k gold but changed mind to 14k gold, etc.), the surcharge shall be converted into non-expirable LUCCE store credits. The client may use these store credits for future orders and shall be honored online and in all LUCCE Showrooms.
Client acknowledges LUCCE Order Details and agree to its Terms and Conditions upon confirmation of order and receipt of payment.